Refund policy

Junior’s Sweet Potato Pie

At Junior’s Sweet Potato Pie, every pie is baked fresh with care and made to order. Because our products are perishable food items, we have a strict no-return policy.

Pickup Orders Only

We currently offer pickup orders only. Once an order has been picked up, it is considered accepted.

Due to the nature of our products:

  • We do not accept returns.

  • We do not offer refunds on completed pickup orders.

  • We do not accept exchanges on food items.

Order Accuracy

We carefully prepare and package every order to ensure accuracy and quality. Please review your order confirmation email before your scheduled pickup time to ensure all details are correct.

If you believe there is an issue with your order at the time of pickup, please notify us immediately so we can address it on the spot.

Quality Concerns

If there is a quality issue with your pie, please contact us within 24 hours of pickup with:

  • Your order number

  • A description of the issue

  • A photo of the product

We review concerns on a case-by-case basis. While refunds are not guaranteed, customer satisfaction is important to us and we will do our best to make it right when appropriate.

Order Cancellations

  • Orders may be canceled up to 24 hours before your scheduled pickup time for a full refund.

  • Cancellations made less than 24 hours before pickup are non-refundable due to preparation and ingredient costs.

Missed Pickups

If you miss your scheduled pickup time:

  • Orders will be held for the remainder of the pickup day.

  • We are not responsible for product quality after the scheduled pickup window.

  • Missed orders are non-refundable.

Thank you for supporting Junior’s Sweet Potato Pie — a local business built on tradition, flavor, and fresh ingredients. If you have any questions, please contact us before placing your order.